General
How fast can we start?
Often within 1–2 weeks. If you’ve got a hard deadline, we’ll right-size scope to hit it.
What’s a typical engagement model?
A focused 6–8 week MVP/redesign sprint, then a monthly product team retainer for growth.
Do you work with existing teams and codebases?
Yes — we can integrate with your rituals and stack, or own a workstream end-to-end.
Engagement & scope
Fixed price or time-and-materials?
We support both. Discovery/Plan yields a fixed scope or a capped T&M with weekly checkpoints.
What do you need from us to begin?
Goals, constraints, existing assets (brand, content), access where needed, and a single decision-maker.
How are changes handled mid-project?
Minor tweaks flow into the backlog. Material shifts go through a quick written change request and may affect timeline and cost.
Will you sign an NDA?
Absolutely — we can sign yours or provide a mutual NDA before deep-dive discussions.
Delivery & quality
What’s your design & review cadence?
Weekly demos, async updates, and Figma/preview links for feedback. Two rounds of revisions are typical per milestone.
Do you unit/integration test?
Yes — we add pragmatic tests for critical paths, plus accessibility checks and performance budgets.
Who owns the IP?
On full payment you own the project-specific deliverables. Our pre-existing libraries/tools remain ours; third-party/OSS keep their licenses.
Security & compliance
Do you meet accessibility and SEO standards?
We target WCAG 2.2 AA, semantic markup, Core Web Vitals, and structured data where relevant.
How do you handle data protection?
Least-privilege access, encryption in transit, code reviews, vetted vendors, and environment separation. See our Privacy Policy.
Do you work with regulated data?
Case-by-case. For regulated personal data we’ll put a DPA in place and align architecture accordingly.
Commercials
How do payments work?
Default: projects under ₹10L are 50% upfront, 50% on final milestone; larger/ongoing are per milestone or monthly in advance; due NET-10. See Terms for details.
What about refunds?
Completed milestones are non-refundable. Deposits are refundable only if no work has begun.
Do you charge for third-party services?
Third-party fees (e.g., hosting, licenses, SaaS) are paid by you directly, or passed through at cost if pre-approved.
Support
What does your warranty include?
90-day warranty on critical bugs introduced by our work post-launch, with prioritized fixes.
Do you offer retainers and SLAs?
Yes — support/retainer plans with response targets and on-call can be added to your Order/SLA.